Shipping
How can I check the status of my order?
If you have already made your purchase, you can request the status of your order through our customer service channels by providing your order number. This allows us to give you accurate information about preparation, dispatch, and delivery.
How long does a shipment take?
Delivery times may vary depending on the type of product, order volume, destination city, and pre-sale availability. For products with a contracted installation service, projects, or commercial equipment, timelines are coordinated on a case-by-case basis.
What if my order arrives with damages?
If you notice visible damage to the packaging or product, we recommend reporting it as soon as possible with photos and your order number so our team can review the case and guide you properly.
Payments
Is it safe to pay on our website?
Yes. Our website is one of our official payment methods, and all transactions are processed securely and encrypted. We also accept in-store payments at our warehouse via card machine. If you choose bank transfer,
Can I pay in installments?
Yes. We offer card payments in up to 6 interest-free installments.
For bank transfer, the only valid account is the one that appears directly at checkout when you complete your purchase. We will never send transfer details via WhatsApp or informal means, so we recommend not making payments to shared accounts outside our official channels by third parties.
Returns and Warranty
Can I request an exchange or refund?
If you are not satisfied with your purchase, you can request an exchange or refund within 30 days of receiving the product, provided it is unused, in perfect condition, and in its original packaging. This condition is key to properly inspecting the product and processing the request under our current policies.
How is a return made and how long does the refund take?
If you want to return a product and request a refund, you must request the return form at soporte@entrenando.cl, complete the requested details, and indicate the reason along with the necessary information for pickup and the method of refund. The refund is processed within 5 to 15 business days, depending on the original payment method. In case of exercising the formal right of withdrawal, the amount paid will be refunded within 45 days from the withdrawal notification.
How does the warranty work?
Our warranty is for 30 days and covers the full cost of the product. If you are not satisfied, you can return the product.
